Help Center

If you have any question about your order, feel free to email us at support@fortemathletics.com. We will contact you back within 2-3 business. 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-3 business days.

Our support team is always happy to guide you at any step!

If you have any additional questions, feel free to contact us via email: support@fortemathletics.com

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@fortemathletics.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Shipping destinations:

• Unfortunately due to the current circumstances, we are ONLY shipping to Costa Rica. However, if you live outside Costa Rica and are interested in buying any of our products, contact us at support@fortemathletics.com, and we will gladly make it work for you.

Shipping times:

• Local orders take 3-5 business days to be delivered to you and we ship within 2-3 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders to Costa Rica will have free shipping.

Notes:

• Delivery delays can occasionally occur.

Damages:

• FORTEM ATHLETICS  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Track My Order:

• Once an order is placed, an email will be sent to each customer with the tracking number and instructions after your order has been shipped. 
• Please give the tracking number 24-48 hours to update.